Shipping, Returns, Terms & Privacy
Race Line Models (RLM) respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your applications to register as a customer, provide service and support, and share products, for services with you. We do not sell your personal information. At any time you may contact RLM with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion. We strive to ensure a high level of security and confidentiality.
At RLM (Race Line Models), your right to privacy and data security is a primary concern. Below are the guidelines we use for protecting the information you provide us during a visit to our Website or support applications loaded on your computer. Visit http://www.nclnet.org/essentials to learn more about how to protect your privacy on the Internet through a consumer education campaign called Online E-ssentials, developed by the National Consumers League.
RLM’s Privacy statement discloses the privacy guidelines for the entire domestic Race Line Models Web site. The guidelines at this site are applicable only to this domestic Web site. RLM only asks for specific types of personal information In a few areas on our Web site and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with technical support issues or to follow up with you after your visit. It is completely optional for you to participate.
We may ask for your name, e-mail address, phone number, address, type of business, customer preference information, customer number and service order number, as well as other similar personal information that is needed to register or subscribe you to services or offers.
RaceLineModels.com has no desire or intent to infringe on your privacy while using the RLM site.
E-mail: [email protected]
RETURN POLICY AND TERMS
At RLM, we want you to be satisfied with your purchase. Returns and exchanges are accepted within 15 days of purchase. Merchandise must be received in the original condition in which it was sent. We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way. Original shipping charges will not be refunded. Sale items are Final Sale. Shipping and handling charges for the first domestic exchange will be complimentary (international shipments excluded); in the event of an additional exchange, shipping charges will apply. We are not responsible for customer returns that are damaged or lost in transit.
RETURNS & EXCHANGES PROCESSING
When your return is received and verified, your account will be credited within 7 business days, this credit should appear on your next statement depending on the issuing bank and/or billing cycle. If you have requested an exchange, please allow 48 hours to complete from the date received at our headquarters. Product availability can affect the timeframe in which your exchange is processed. Customer Service will contact you if there are any concerns regarding availability.
SHIPPING POLICY & TERMS
When placing an order with RLM, the customer is responsible for the original shipping charges, all applicable custom import fees and the cost of the return or exchange back to the RLM Headquarters (located in New Jersey – US). This also applies to any shipments that are refused at the time of delivery. Please note, that if a package is refused, the recipient is responsible for any duties, taxes or fees associated with the shipment refusal and routing back to the United States.